Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Where are you shipping from?

US orders will be shipped from our warehouse in the US.Other orders will be shipped from our warehouse in China.

Is there sales taxes and customs duties?

No sale taxes will be charged.

Buyers located in US/UK/EU will no need to pay customs duties.
For other countries, prices are not covering customs taxes! Please note some of the countries may be customs/import duties to pay depending on the value of the goods, these are the responsibility of the customer. If you are unsure please check your local customs office.

Can I ride the sigravy in the rain?

All SIGRAVY electric bikes come with an IP65 waterproof rating, offering protection against road spray, light rain, and riding in damp conditions. While you don't need to worry about these elements causing damage, please remember that our e-bikes should not be submerged, subjected to high-pressure sprays, or cleaned with pressure washers.

To safeguard your bike and ensure safety, we strongly advise against riding in heavy rain or excessively wet environments. Although the cables and components are waterproof, riding in such conditions may still pose a risk to electronic parts like wires and motors. Even if you remove the battery, other sensitive components can be affected.

Does the bike come with a warranty?

Yes, the bike comes with a warranty. We have repair center in US.When you purchase from the SIGRAVY website, we offer a longer two-year warranty compared to other retailers. This warranty includes updates on the latest parts and technology, ensuring you receive better quality and support for your bike.

What is the estimate delivery time?

1. US: 2-7 days
2. UK: 2-3 days
3. EU: 2-7 days
4. South East Asia/North America: 10-15 days
5. Middle East: 15-25 days
6. Australia & New Zealand: 10-15 days
7. South America: 20-35 days
8. Other destination please contact us for details

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Delivery times may vary, especially during peak periods.

How long will order be shipped out?

We typically dispatch orders between Mon-Friday. Orders often get dispatched within 24 hours. Weekend orders will be dispatched next Monday. Meanwhile, a shipping tracking number will be updated.
UK orders often take 2-3 days to delivery.
US/EU orders often take 2-7 days to delivery.

What should i do if i received a damaged product?

Contact us immediately and start a free return.

How to start a return?

Start a easy return within 30 days of delivery. Return items should be in its original condition and packing.

Do i need to pay return shipping cost?

Please refer to our Return policy

Couldn't find out an answer?

Please contact us and feel free to ask us any questions.